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Welcome to Foodmoji Supermarket France. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our online services, or shop at our physical stores.
1. Information We Collect
a. Personal Information:
- Online: When you place an order, create an account, subscribe to our newsletter, or contact us through our website, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information.
- In-Store: We collect personal information during in-store transactions, loyalty program registrations, and participation in promotions or surveys. This may include your name, phone number, email address, and purchase details.
b. Non-Personal Information:
- We collect non-personal information including browsing data, device information, IP addresses, and usage patterns through cookies and other tracking technologies.
c. Transactional Information:
- Details of your purchases, including products bought, dates of transactions, and transaction amounts.
d. Customer Service Information:
- Information you provide when you contact us for support or inquiries, including communication history and feedback.
2. How We Use Your Information
a. To Process Transactions:
- We use your personal and transactional information to process orders, manage payments, and deliver products to you.
b. To Improve Our Services:
- We use your information to enhance our services, improve customer experience, and develop new products and services.
c. For Marketing and Promotions:
- With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of marketing communications at any time.
d. To Provide Customer Support:
- We use your information to respond to inquiries, resolve issues, and provide assistance with orders and returns.
e. To Comply with Legal Obligations:
- We may use and disclose your information as required to comply with applicable laws, regulations, or legal processes.
3. How We Share Your Information
a. Service Providers:
- We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to protect your information and use it only for the purposes we specify.
b. Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets. We will notify you of any such changes and how your information will be handled.
c. Legal Requirements:
- We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of Supermarket France, our customers, or others.
4. Cookies and Tracking Technologies
a. Cookies:
- We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. You can manage your cookie preferences through your browser settings.
b. Analytics:
- We use analytics tools to collect information about how visitors use our website. This helps us improve our site and services.
5. Data Security
a. Protection Measures:
- We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
b. Data Retention:
- We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights and Choices
a. Access and Update:
- You have the right to access, update, or correct your personal information by contacting us or through your account settings.
b. Opt-Out:
- You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
c. Data Deletion:
- You may request the deletion of your personal information, subject to legal requirements and our retention policies.
7. Changes to This Privacy Policy
a. Updates:
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
b. Notification:
- Significant changes to this policy may be communicated to you through email or other means.